Sykes Sutlery

1. First and foremost ….. as of July 4, 2021,There are new email addresses: sykesutler@gmail.com OR sykessutler@gmail.com

2. If you email me, please make sure to check your spam file for my reply. Unless I’m out of town, I will normally return your email within 24 hours of when you send the email.

3. The New Stuart Press Food and Cookery books are up to date with all the new books.

4. If you call for information or to place an order, please leave a message. I understand that you would like speak to a person when you call. However, am employed outside the home.
Should you need to speak to me about your order, please call after 7pm EST but before 9pmEST any evening (757-866-8819). I’m usually home and I will be happy to talk to you. However, please know that quickest way to contact me is through email and I will get back to you as soon as possible.

5. The phone number listed above is not only the telephone number for the business, but our personal telephone line. We are located in the Eastern Standard Time Zone and would appreciate if you call, to be conscious of the time difference when you are calling.

6. While making orders, I am trying to build up stock again.  Please email or call with your inquiries to see what I have in stock.  However, as I mentioned above, I also work outside the home and do my best to get orders done as quickly as possible.

7. I have a new gunsmith with new, different and better products.  I will be updating the website with a page to view what are the current musket line.  Email or call to inquiry what I may have in stock at the moment that might not be on order or if you just want to view the musket page. 

8. I’m not set up to have a retail shop location. This is something that the City will not allow.  

9. Currently, I’m working on a shopping cart.  Please give me time to get this up and running.  Either email or call for current inventory on any item.

10. While I am unable to ship slow match out of the US, please note that other musketry supplies can, but it depends on the regulations governing your specific country.11. As mentioned earlier….The best way to get ahold of me is via email or you can email first and I will give you a time to call when I will definitely be home.

 

ORDERING INFORMATION

1. Unfortunately, I don’t have a shopping cart but I’m working on it. 

2. Once you know what you want to order either email or call with the items you want to order.  (Email is always a faster reply).

3. If you are emailing your order to me, please include :-

Clothing – item name, fabric choice, color and size.

Books – Complete name of the book or books you want to purchase.  If there is a sku number, that can be helpful.

Musketry supplies – the item you want to order and quantity.

Socks – Color and fabric of the item you want to order and quantity.

Also, I need your mailing address or zip code (so I can calculate a shipping total)

4. I will either call or email you back:

Clothing – what I have in stock and whether if your choice of clothing needs to be constructed.

Books, musketry supplies & socks – I normally have these in stock. 

Then I will provide you with a breakdown of the items with prices, tax (if applicable), shipping charges and payment options.

5. Once payment is made and the package has a tracking number, you will be emailed that number so that you know when to expect the package.

6. If you have any questions, please feel free to contact me via email or phone.

SHIPPING

All packages will be sent USPS Priority Mail – Delivery Confirmation. If you prefer not to check with me to calculate the shipping charges for you are …. shipping is 20%, but, the minimum shipping charge will be $9.25.

I don’t normally ship via Fedex or UPS. Please indicate if you need your package shipped that way for me to calculate shipping.

Returns and exchanges:

There will be a 20% restocking charge for anything returned. The only exception being something exchanged for the same item in a different size. If there are signs of disassembly or otherwise worked over to find out how they’re made there will not be a refund. The designs are not copyrightable, but I have very lousy feelings for anyone who uses one of my items to copy it, and then doesn’t have the courtesy to pay for the original. Also, shipping is non-refundable. If you return an item even for size, please note that you will be charged shipping on the replacement item I send you and you will be credited for returning the original item.

PAYMENT OPTIONS

Terms are Cash, Check, Money Order or PayPal unless other arrangements have been made at the time of the order.

Checks and Money Orders must clear my bank before any order is shipped. For all orders out-of-country, please contact me for shipping amounts and to discuss delivery options. Large or multi-piece orders – A deposit of half of the total amount will be required at the time of the order. Current sales tax licenses I have are: Virginia and Maryland (because I can’t get rid of it).  Both are 6.0% tax.

Internet address: I check this account a minimum of once a day, per business day and I usually reply immediately

Mail address and phone:

Syke’s Sutlering
P.O. Box 335
Claremont, Virginia 23899
(757) 866-8819

Email : Sykesutler@gmail.com OR sykessutler@gmail.com